Customer policy
Refund Policy
Sitework Pro-Estimating LLC offers a 30-day money-back guarantee for Sitework Pro Estimating purchases.
Effective date: October 5, 2026
30-day guarantee
If you are not satisfied with your purchase, you may request a full refund within 30 days of the original order date. This guarantee applies without unreasonable use-based conditions and does not limit any mandatory rights available under applicable consumer law.
How to request a refund
Payments and refunds are processed by Paddle, our Merchant of Record. Visit paddle.net and provide the email address and transaction details used for the purchase. You may also contact us at estimate@siteworkpro-estimating.com for assistance.
For additional information, see Paddle’s Refund Policy.
Subscriptions and cancellations
Canceling a subscription stops future renewals but does not automatically create a refund request. Unless a refund is approved, access continues through the paid billing period. Refunds are returned to the original payment method and processing time depends on Paddle, your bank and payment method.
Contact
Questions about this policy may be sent to estimate@siteworkpro-estimating.com.